Change management
- Business strategy development
- Strategic performance management
- Closures and mergers
- New bodies
- Devolved administrations
- Human resource management
Business strategy development
As the public sector goes through a rapid rate of change, the key to delivering a customer-focused service must be the quality of your business strategy and the method of implementation.
Our approach is to put you first: creating and implementing the business strategy, underpinned with the processes and systems you need to transform your all-round performance. We will not only involve your key people in each stage, we will also work with you to identify the necessary training and support programmes that will guarantee success.
Strategic performance management
As the public and voluntary sectors focus on improving business performance, the need to manage performance in a strategic way becomes paramount.
ZAC has experience in helping companies manage their performance in strategic ways. We go beyond the use of just one measure – financials - to determine performance. We measure the “soft” drivers as well. We use models such as EFQM and the Balanced Scorecard to help you shape your business performance – allowing you to focus on the key drivers which are critical to your business success.
Closures and mergers
We provide strategic support for organisational closures and mergers, including:
- Risk assessment
- TUPE transfers and redeployment and redundancy support
- Designing new structures and HR documentation
- Senior recruitment and related professional services
- Developing communications strategies
- Employee relations and HR liaison with legal advisers
New bodies
ZAC has developed a range of HR and other services to give infrastructure support for establishing new organisations, including :
- Designing new structures and HR documentation
- Senior recruitment and related professional services
- Developing communications strategies
- Consultation/ negotiation on key HR policies and procedures
Devolved administrations
Organisational representatives charged with creating alignment on key policy and practice issues face distinctive challenges when operating within the different policy frameworks set by the Assemblies and Parliaments.
ZAC has over two years experience of working with cross-border agencies and two, three or four country interest groups, which have to negotiate and/or consult on a range of matters affecting policy development or implementation of statutory and other responsibilities across the United Kingdom.
Human resource management
ZAC provides expert advice on a range of employment law and practice issues. In addition to the specialist HR services described elsewhere, our particular strengths are:
- Designing and conducting HR and Diversity audits
- Designing and analysing staff surveys
- Implementing performance appraisal schemes
- Investigations and follow-up organisational development work
